At Little Haven, we value your trust and respect your privacy. We are committed to handling your personal information with care and transparency.
This Privacy Policy explains how Little Haven collects, uses, stores and protects your personal information when you visit our website, make a purchase, subscribe to our communications or contact us.
1. Who We Are
Little Haven is an independent curated shop based in Malaysia, offering selected objects, ceramics and thoughtful finds for everyday living.
For the purposes of applicable personal data protection laws, Little Haven is responsible for the processing of personal information collected through this website.
Website: https://littlehavendays.com Business name: LITTLE HAVEN ENTERPRISE (TR0333367-P) Country of operation: Malaysia Contact: littlehavendays@gmail.com
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal and Contact Information
Full name
Email address
Billing and shipping address
Contact number
Order and Transaction Information
Products purchased
Order history and transaction details
Payment status and related information
Delivery and fulfilment information
Account Information
Account details and preferences, if you choose to create an account.
Website and Device Information
IP address
Browser type and device information
Pages visited and interactions with our website
Cookies and similar tracking technologies
Communications
Information you provide when contacting us, making an enquiry or subscribing to our newsletter.
3. How We Use Your Information
We collect and use your personal information for the following purposes:
To process and fulfil orders.
To arrange payment, delivery and shipping.
To communicate with you regarding your purchases and enquiries.
To provide customer support and after-sales assistance.
To manage customer accounts, where applicable.
To improve our website, products and shopping experience.
To send newsletters, updates and information about new collections, artists and exhibitions, where you have chosen to receive them.
To comply with applicable legal and regulatory requirements.
We only use your personal information for purposes that are relevant to our business and the services we provide.
4. Payment Information
Payments made through our website are processed by third-party payment providers.
Little Haven does not directly store complete credit or debit card details. Payment information is handled by the relevant payment service provider in accordance with its own privacy and security policies.
5. Sharing Your Information
We do not sell your personal information.
Your information may be shared with trusted third-party service providers where necessary to operate our business and fulfil your orders, including:
Shopify, which hosts and operates our online store.
Payment providers, for secure payment processing.
Shipping and delivery partners, for order fulfilment.
Website analytics and technical service providers, where applicable.
Email and marketing service providers, where applicable.
These providers may process your information only as necessary to perform their respective services, subject to their own terms and privacy policies and applicable data protection requirements.
We may also disclose information where required by law or where necessary to protect our legal rights.
6. Cookies and Website Technologies
Our website uses cookies and similar technologies to ensure that the website functions properly, remember your preferences and understand how visitors interact with our store.
These technologies may be used for:
Essential website functionality.
Shopping cart and checkout processes.
Website performance and analytics.
Remembering browsing preferences.
Marketing and advertising, where applicable.
You may manage or disable cookies through your browser settings. Please note that certain website features may not function properly if essential cookies are disabled.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
7. Data Storage and International Transfers
Our online store is powered by Shopify. Your personal information may be stored or processed by Shopify and other service providers in locations outside Malaysia.
Where personal information is transferred across borders, we take steps to ensure that such transfers are handled in accordance with applicable data protection laws.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, legal obligations and the resolution of disputes.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss or misuse.
While we take care to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Your Rights
Subject to applicable laws, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent to the processing of your personal information, where applicable.
Request that we stop using your personal information for direct marketing.
Request data portability, where applicable and technically feasible.
Make enquiries or complaints regarding how your personal information is handled.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
Please note that certain information may need to be retained where required by law or for legitimate business purposes.
10. Third-Party Websites
Our website may contain links to external websites, platforms or social media services.
Little Haven is not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies before providing any personal information.
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If you believe that a child has provided us with personal information, please contact us so that we can review the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website services or applicable legal requirements.
Any updates will be published on this page, together with the revised date.
13. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:
