Little Haven is an independent curated shop based in Malaysia, bringing together thoughtfully selected objects, ceramics and works by independent makers.
These Terms & Conditions govern your access to and use of our website, including purchases made through our online store.
By accessing our website or placing an order, you agree to the terms outlined below. Please take a moment to read them carefully.
1. About Little Haven
Little Haven is an independent online shop based in Malaysia, offering selected ceramics, objects and thoughtful finds for everyday living.
We make every effort to present our products as accurately as possible through photographs, descriptions and product specifications.
Many of the objects offered at Little Haven are handmade, individually crafted or produced in limited quantities.
As a result, subtle variations may occur in colour, texture, shape, dimensions and finish.
These natural characteristics are part of the individuality of each piece and may differ slightly from the photographs displayed on our website.
Product photographs are intended to represent the items as accurately as possible. However, colours may vary depending on individual screen settings and display conditions.
We encourage customers to review all product information carefully before placing an order.
3. Pricing & Payment
All prices displayed on our website are stated in Malaysian Ringgit (MYR), unless otherwise indicated.
Prices are subject to change without prior notice. Any price changes will not affect orders that have already been confirmed.
Additional charges, including shipping fees, will be displayed at checkout where applicable.
Payments must be completed through the payment methods made available on our website.
An order will be processed once payment has been successfully received.
4. Orders & Availability
All orders are subject to product availability and confirmation.
As some of our pieces are individually sourced or available in limited quantities, availability may change.
Once an order has been successfully placed and payment confirmed, you will receive an order confirmation.
If an item becomes unavailable after an order has been placed, we will contact you to arrange an appropriate resolution, including a refund where applicable.
We reserve the right to cancel an order in circumstances such as genuine pricing or listing errors, suspected fraudulent transactions or unforeseen stock discrepancies. Any payment received for an order cancelled by Little Haven will be refunded.
5. Shipping & Delivery
Little Haven offers shipping within Malaysia and to selected international destinations.
All shipping arrangements, delivery information and related conditions are outlined in our separate Return & Shipping Policy.
Please ensure that your shipping address and contact details are accurate when placing an order.
We encourage customers to review this policy before making a purchase, particularly when purchasing handmade, delicate or individually crafted objects.
Nothing in these Terms & Conditions or our Return & Shipping Policy is intended to exclude or limit any consumer rights available under applicable Malaysian law.
7. Artist & Maker Information
Little Haven works with selected artists, makers and independent suppliers to introduce their work to a wider audience.
Artist biographies, creative backgrounds and product information are provided for editorial and informational purposes.
Unless expressly stated, the sale of an artist's work through Little Haven does not imply exclusive representation, official agency or endorsement by the artist.
Artist names, works and related materials remain the property of their respective creators or rights holders.
8. Intellectual Property
All original content created for Little Haven, including website text, photographs, graphics, branding and visual materials, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or commercially use our original content without prior written permission.
Product designs, artwork, photographs and other third-party materials remain the intellectual property of their respective owners.
9. Website Use
You agree to use our website for lawful purposes only.
You must not:
Use our website in any way that may damage, disrupt or interfere with its operation.
Attempt to gain unauthorised access to our website or related systems.
Submit false, misleading or fraudulent information.
Reproduce or use website content for unauthorised commercial purposes.
Engage in activities that violate applicable laws or regulations.
We reserve the right to restrict access to our website where misuse or suspicious activity is identified.
10. Third-Party Services & Links
Our website may use third-party services to facilitate payments, website operations, analytics and delivery.
We may also provide links to external websites or platforms for your convenience.
Little Haven is not responsible for the content, availability or privacy practices of third-party websites and services.
Your use of third-party services may be subject to their respective terms and policies.
11. Limitation of Liability
Little Haven takes reasonable care to ensure that the information and services provided through our website are accurate and reliable.
However, we cannot guarantee uninterrupted website availability or that all information will always be free from errors.
To the extent permitted by applicable law, Little Haven shall not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
13. Changes to These Terms
Little Haven may update or amend these Terms & Conditions from time to time to reflect changes in our business, website services or applicable legal requirements.
Any updates will be published on this page together with the revised date.
The terms applicable to an order will be those in effect when the order is placed, subject to applicable law.
14. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia.
Any disputes arising in connection with the use of our website or purchases made through Little Haven shall be dealt with in accordance with applicable Malaysian laws and regulations.
15. Contact Us
For enquiries regarding these Terms & Conditions, our products or online store, please contact:
